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Customer Service

Dedicated Telephone & Email Address

Big Mouth Direct’s affiliate–Big Mouth Local– provides seamless “white-label” services to its newspaper and media-group partners and now to Big Mouth Direct’s franchise network. A dedicated telephone number will be available for Big Mouth Direct’s clients. When clients call Big Mouth Local’s Customer Service Department, the telephone will be answered to convey that the SMB client has reached the partner’s Digital Services Support Department of Big Mouth Direct. Similarly, when BML’s Customer Service Department communicates with Big Mouth Direct’s clients, email originates from an email address designating the digital services support group. Further, every email that is sent from Big Mouth Local’s Customer Service Department will be copied to the appropriate franchisee and to their designated sales representative, if any, keeping everyone apprised of all communication.


Big Mouth Local makes it easy for Big Mouth Direct’s franchisees to access boundless information about the development of each client’s project. The Big Mouth Local dashboard enables Big Mouth Direct’s franchisees to view information for all of its clients. Franchisees and their sales representatives are given access to the dashboard to view the status of each of their clients’ campaigns, and each client can access information pertaining to its specific campaign as well.

The Big Mouth Local dashboard gives franchisees access to the incredible detail about SEO, social media, reputation management, website design and development for every single client. Big Mouth Local’s dashboard provides Big Mouth Direct’s franchisees with the information needed to manage its sales force and client base effectively.

Manual Reporting

To maximize Big Mouth Direct franchisees’ sales efforts, Big Mouth Local’s executive team developed a reporting package to provide a detailed overview on a given client’s campaign that the franchisee may use when meeting with that client month’s into the program. The reports will include SEO data showing where the client’s business ranks on Google and other search engines for keywords or phrases being optimized. In addition, on overview of the entire campaign is included showing metrics to evaluate the effectiveness of the campaign. The number of impressions, click-thrus, the number of forms submitted to the clients and the number of calls received all play into analyzing whether the campaign is working and to validate the value of the services provided. The manual reports are used occasionally because the much more up-to-the-minute information is available to Big Mouth Local’s via its online dashboard for Big Mouth Direct’s franchisee network and their clients.

Read more about our commitment to our customers.

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